Eurovision fans vent on Twitter after ticket sales website ‘crashes’ moments after sale opens
Eager Eurovision fans were left disappointed when the ticketing website reportedly ‘crashed’ just moments after tickets went on sale.
According to a number of Twitter users, there was confusion as the competition’s official ticketing site AXS held vendors in a virtual ‘waiting room’ 30 minutes prior to the sale opening at 10am on Thursday.
Although being held in the ‘waiting room’ doesn’t necessarily guarantee a ticket, some users reported that they we ‘frozen out’ and ‘lost’ tickets once they’d secured them.
Others reported that they were told it was their turn to buy a ticket before being thrown back into the ‘waiting room’.
<blockquote class="twitter-tweet" lang="en"> <p dir="ltr" lang="en"><a rel="nofollow" target="_blank" href="https://twitter.com/axs" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/axs" data-vars-event-id="c23">@axs</a> what a debacle, had Eurovision tickets and then lost them as the website froze out, now they're already being sold on for more!!! — Jake Hague (@Jake_Hague) <a rel="nofollow" target="_blank" href="https://twitter.com/Jake_Hague/status/669845684510658560" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/Jake_Hague/status/669845684510658560" data-vars-event-id="c23">November 26, 2015</a>
<blockquote class="twitter-tweet" lang="en"> <p dir="ltr" lang="en">Problem booking <a rel="nofollow" target="_blank" href="https://twitter.com/hashtag/Eurovision?src=hash" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/hashtag/Eurovision?src=hash" data-vars-event-id="c23">#Eurovision</a> tickets, website tossed me out when paying for tickets to the final. Now back in waiting room! Not cool <a rel="nofollow" target="_blank" href="https://twitter.com/axs" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/axs" data-vars-event-id="c23">@axs</a> — Kristin Halla (@KriHalla) <a rel="nofollow" target="_blank" href="https://twitter.com/KriHalla/status/669819826215493632" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/KriHalla/status/669819826215493632" data-vars-event-id="c23">November 26, 2015</a>
<blockquote class="twitter-tweet" lang="en"> <p dir="ltr" lang="en">Eurovision ticket website is now saying I've declined too many ticket offers, when in fact it's kicked me out multiple times. What a joke! — Gary Patrick Brown (@gpb1979) <a rel="nofollow" target="_blank" href="https://twitter.com/gpb1979/status/669813074266865664" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/gpb1979/status/669813074266865664" data-vars-event-id="c23">November 26, 2015</a>
<blockquote class="twitter-tweet" lang="en"> <p dir="ltr" lang="en"><a rel="nofollow" target="_blank" href="https://twitter.com/Eurovision" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/Eurovision" data-vars-event-id="c23">@eurovision</a> Been told its my turn to purchase on axs only for the website to crash... Not again ESC!? HOW IS THIS FAIR!?! — Adam Bown (@FlyBown) <a rel="nofollow" target="_blank" href="https://twitter.com/FlyBown/status/669812265357549569" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/FlyBown/status/669812265357549569" data-vars-event-id="c23">November 26, 2015</a>
<blockquote class="twitter-tweet" lang="en"> <p dir="ltr" lang="en">Eurovision ticket website now seems to be working if people want to try again. I also have 3 x Family Show tickets to sell now! — Gary Patrick Brown (@gpb1979) <a rel="nofollow" target="_blank" href="https://twitter.com/gpb1979/status/669821270679252992" class="body-link" data-vars-item-name="BL-3123841-https://twitter.com/gpb1979/status/669821270679252992" data-vars-event-id="c23">November 26, 2015</a>
One irate person wrote on Twitter: “@axs what a debacle, had Eurovision tickets and then lost them as the website froze out, now they're already being sold on for more!!!”
Another added: “Problem booking #Eurovision tickets, website tossed me out when paying for tickets to the final. Now back in waiting room! Not cool @axs."
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“Eurovision ticket website is now saying I've declined too many ticket offers, when in fact it's kicked me out multiple times. What a joke!” wrote someone else.
It seems that the problem was later rectified as someone else added:
“Eurovision ticket website now seems to be working if people want to try again. I also have 3 x Family Show tickets to sell now!
Tickets to last year’s final in Vienna sold out in just 20 minutes on the site.
This year’s final will be held in Stockholm on May 14.
Evening Standard Online has contacted AXS for comment.
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