Uber rolls out move to 'ban riders with too low ratings' in Australia and New Zealand

The guidelines will match those in place in the United States
PA
Jacob Jarvis5 September 2018

Rules which mean Uber riders with too low a rating will be kicked off the app are being spread across more territories this month.

New guidelines coming into place in Australia and New Zealand will mean those who drop below a certain number face being unable to use the service to find drivers.

The exact number has not been confirmed, though some reports said four, and users would receive multiple warnings before being barred.

This regulation is already in force in the United States and is similar to the terms placed upon drivers – who already face being banned should they receive too many negative reviews.

Uber has not ruled out initiating the same stance in the United Kingdom at some point, Metro reports.

Uber will continue to operate in London after winning the appeal

A statement from Uber said: “Treat people as you would like to be treated yourself. It’s a universal truth – and something that’s important here at Uber. That’s because whether you’re a passenger trying to get from A to B—or a driver-partner wanting to earn money—we want everyone to enjoy the ride.

“That’s why we’re updating our community guidelines. They explain the kind of behaviour expected from both riders and driver-partners when using Uber and for the first time in Australia and New Zealand they will be updated to include specific requirements around rider star ratings — similar to star rating requirements for driver-partners.”

Uber is used in 600 cities across 65 countries and has three million drivers.

 The company has said "treat people as you'd like to be treated yourself"
PA

In June it won a partial victory when a judge granted it a short-term operating licence in London after the permit was previously not renewed over safety concerns.

The Standard has contacted Uber to ask if there are any plans to change the community guidelines in the United Kingdom.

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