House of Fraser are reportedly set to offer emergency e-cards to customers who had bought gift cards with the retailer.
Customers have allegedly being receiving letters from the store, which recently went into administration, telling them their gift cards will be replaced.
Moneysavingexpert.com reported that some customers who had gift cards have been advised to send the cards into its head office.
The site also reported that some customers were wary of doing so, however, in case their cards are not replaced. Several customers have received letters with details about an e-voucher replacement, it added.
The e-voucher is said to be of equivalent value to the gift cards, and can be spent online.
The vouchers can only be reportedly spent directly on the House of Fraser site. For customers to claim, the site reports that shoppers must email with their customer reference number, name and postcode.
Martin Lewis, founder of MoneySavingExpert, said: "This seems to be good news for the House of Fraser customers who have been waiting on tenterhooks to see if their vouchers are worth anything.”
House of Fraser has been approached by the Standard for a comment.
