Groupon users lose hundreds of pounds after fraudsters target customers in account hack

Groupon: The company reassured its customers that its website or app has not been hacked.
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Francesca Gillett22 December 2016

Scores of Groupon customers in London claim hundreds of pounds has been taken from their bank accounts by cyber criminals.

Scammers have allegedly got their hands on some customers’ details and hacked into their accounts to buy high-end products like holidays and iPhones.

Many Groupon buyers claim they received unexpected confirmation emails for purchases they hadn’t made while other online shoppers reported losing out on hundreds of pounds.

Fraudsters targeted the site’s customers since the start of December, an investigation by MoneySavingExpert revealed.

Company Groupon said its own site has not been hacked but confirmed hackers had managed to hack into users’ accounts after getting log-in and password details from a third-party website.

Groupon's own website hasn't been targeted but hackers can get customer details from third party websites. 
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Many customers shared their experiences on social media, calling on the company to do more to tackle the problems.

Samantha King said: "Account hacked and no one responding to help! Disappointed."

"Could someone please contact me asap directly as I have had my account hacked and fraudulent transactions have gone through."

The company said they take fraud extremely seriously.

A spokesperson told the MailOnline neither their website or mobile app had been hacked.

“What we are seeing however is a very small number of customers who have had their account taken over by fraudsters.

“Fraudsters have a number of ways in which they can obtain your login details to a website including phishing e-mails, trojan attacks, spyware and malware.”

They are advising their customers to use strong passwords and regularly check their email for unauthorised purchases.

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