Ryanair publishes full list of cancelled flights: Everything you need to know about refunds and compensation

Budget airline: Ryanair has apologised after it announced it was cancelling 50 flights daily for six weeks
Ryanair
Hatty Collier18 September 2017

Ryanair has published the full list of flights it has cancelled up to the end of next month.

Customers affected will be emailed offers of alternatives or full refunds and details of their compensation entitlement, the budget airline said.

Boss Michael O'Leary has apologised and said the airline faces a compensation bill of up to £17.7 million for the "mess" which has left many passengers stranded.

The Dublin-based carrier is shelving up to 50 flights daily over the next six weeks due to the over-allocation of pilots' holidays during a relatively busy period.

How will I know if my flight has been cancelled?

Customers whose flights have been cancelled will receive an email by Monday evening.

This will inform them what flights they can transfer to which will be on the same or next day, according to the airline.

Ryanair boss Michael O'Leary has apologised to customers
PA

Where can I find the list of cancelled flights?

The full list of cancelled flights has been published here and covers the period up to October 28.

The airline said it was cancelling flights at airports where it ran the busiest schedules, so it would be easier to place passengers on alternative flights.

The routes affected include flights to and from Dublin, London Stansted, Barcelona, Lisbon, Madrid, Milan Bergamo, Porto and Rome Fiumicino.

Who is entitled to a refund or compensation?

EU law protects passengers whose flights are delayed or cancelled under the Denied Boarding Regulation.

This applies to flights either departing from an EU airport or those that are both arriving at an EU airport and operated by an EU airline, such as Ryanair.

Under EU law, passengers given less than 14 days notice of a flight cancellation are entitled to claim compensation worth up to £221 depending on the timing of alternative flights and if the issue was not beyond the responsibility of the airline, such as extreme weather.

Mr O'Leary said if customers were not satisfied with the flights offered, they could have a full refund or claim compensation.

Passengers can claim a refund from the airline. If they have booked a return flight and the outbound leg is cancelled, they can also claim the full cost of the return ticket.

If the passenger still wants to travel, Ryanair must offer an alternative flight as soon as possible after the cancelled flight.

Is compensation automatic?

No, disrupted passengers must write a letter of complaint to the airline. They should keep as much evidence as they can, such as boarding cards and receipts to claim expenses.

A template letter can be found on the website of consumer watchdog Which?

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